Calabrio

APRIL 25, 2017

While this data is often richer and more complete than real-time data feeds, batch-loading is relatively inefficient for handling very large amounts of real-time data, and performance can suffer when the “refresh” intervals get shortened to minutes, or even seconds. The birth of Big Data.

Multichannel 56

Multichannel Contact Center Big data Metrics 56

Jon Arnold

JULY 12, 2023

As with last time, I’m paired with Lauren Maschio, and we’ll be drawing from a recent white paper I wrote for them around the role AI is playing now to drive customer experience, aka CX. Am back for another NICE Talks webinar, next Thursday, July 20 at 11am ET.

Big data 52

Big data Customer Experience Contact Center 52

Mindtouch

FEBRUARY 16, 2017

These transitions must be based on data, but currently too many companies are using generic, commoditized data coming through marketing filters, yielding information that is not personalized. They can drill down and analyze data to the Nth degree and create a personalized experience accordingly. From then to now.

Real estate 48

Real estate Big data Upselling Self service 48

Calabrio

APRIL 25, 2017

While this data is often richer and more complete than real-time data feeds, batch-loading is relatively inefficient for handling very large amounts of real-time data, and performance can suffer when the “refresh” intervals get shortened to minutes, or even seconds. The birth of Big Data.

Multichannel 40

Multichannel Contact Center Big data Metrics 40

Calabrio

APRIL 25, 2017

While this data is often richer and more complete than real-time data feeds, batch-loading is relatively inefficient for handling very large amounts of real-time data, and performance can suffer when the “refresh” intervals get shortened to minutes, or even seconds. The birth of Big Data.

Multichannel 40

Multichannel Contact Center Big data Metrics 40

Natalie Petouhof

AUGUST 15, 2022

“There is a sort of corporate amnesia where who you were at the start of the journey, and where you’ve been, is completely forgotten,” noted Charlie Godfrey, Senior Director at Genesys in “The business case for empathy” white paper. And it allows them to truly know what customers (and employees) are doing, saying and feeling.

Customer Experience 52

Customer Experience Analytics Surveys Big data 52

CSM Magazine

JANUARY 12, 2021

For more ideas and inspiration, download our latest white paper entitled “The CX Leader’s Ultimate Guide to Successful AI Projects”. The beauty of testing is that failures provide valuable lessons learned that can be applied to ensure the success of the final roll-out programme. About the Author. Established in 2014, EBI.AI

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52

Cincom

OCTOBER 14, 2020

Once data is gathered, refined and normalized, it is useful for many processes that are familiar to anyone who has been involved in marketing. Geoffrey Moore is quoted saying, “Without big data analytics, companies are blind and deaf, wandering out onto the Web like deer on a freeway.”. The tough part is analytics.

Marketing 52

Marketing Call Logging Analytics Enterprise 52

Xaqt

FEBRUARY 6, 2020

Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet. Rewind it Back Let's take a look back to 2005 when "Web 2.0" technologies were first emerging. This is where Xaqt got started.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

Vistio

OCTOBER 5, 2021

So I’ll talk to senior leaders, find out what they’re thinking about, and then I will give them articles and white papers and stuff that actually kind of, it repeats back what they’re saying, but I just kind of add the gloss to it. .

Contact Center 52

Contact Center Chatbots Banking Technology 52