Global Response

JUNE 13, 2023

Currently, around 42 million US residents speak Spanish, which means you could be missing out on—or under-serving—a large population of your audience if you don’t offer bilingual services. And while you can certainly find bilingual agents in other locations, there may be other challenges. Ready to perfect your CX?

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outsourcing Call Center Bilingual agents Education 62

Global Response

JULY 17, 2023

Consider, for example, if some of your team is located in Florida or Puerto Rico, and a massive hurricane hits, sending your service down and halting your call center operations. All of this is good news for contact centers who use cloud-based solutions.

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call center solutions Call Center Bilingual agents Contact Center 62

TeleDirect

APRIL 4, 2025

In this blog, we explore how after-hours medical support transforms patient experience, the benefits it brings to providers, and the technologies and best practices that make it possible. Bilingual agents for multilingual support HIPAA-compliant infrastructure 24/7 availability Secure call routing and messaging 2.

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