Bilingual agents, Blog and Sales - Customer Contact Central

Benefits of Outsourcing Your Call Center Services

OctopusTech

APRIL 28, 2025

Outsourcing call center services to the right provider has the potential to enhance customer support and boost sales. Multiple Languages Integration Outsourcing call center service offers you more than just a couple of bilingual agents on duty. What are the Benefits of Outsourcing Call Center Services?

outsourcing

outsourcing Call Center Bilingual agents Technical Support

5 Reasons You Should Outsource Your Call Center to Mexico

Global Response

JUNE 13, 2023

And while you can certainly find bilingual agents in other locations, there may be other challenges. For example, US agents who are bilingual tend to command premium salaries, while offshore bilingual agents are likely bilingual in languages that aren’t as relevant in the US. Ready to perfect your CX?

outsourcing

outsourcing Call Center Bilingual agents Education

Customer Success Drives Business Success

Anexa BPO

FEBRUARY 23, 2023

Customer success agents pick up where sales agents leave off and have the single most influence on the customer journey. Customer success targets the post-sale relationship and is the cornerstone of a customer-centric organization. Let’s look at some of the success-specific metrics that help measure true customer success.

Bilingual agents

Bilingual agents Customer centricity industry standards Metrics

The New Player in Town – eB2B Platforms

Anexa BPO

SEPTEMBER 13, 2022

This might include partnering with (or acquiring) local distributors, treating CPGs (Consumer Packaged Goods) as partners rather than suppliers, and rolling out additional products beyond consumer goods – for example, financial products and services, or the sale of digital goods such as phones. And e-commerce? We were made for that.

Bilingual agents

Bilingual agents Outbound sales outsourcing B2C

The Next Normal: The Only Constant is Change Itself

Anexa BPO

MAY 16, 2022

Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents. Our specialists are trained to represent YOUR brand in an authentic, results-driven way.

Bilingual agents

Bilingual agents Outbound sales outsourcing Morale

B2B Has Its Own CX Challenges

Anexa BPO

FEBRUARY 17, 2023

Anexa is a customer service veteran, with an exceptionally skilled workforce of bilingual agents who recognize the importance of the 2023 ‘customer experience’ and specialize in delivering just that.

B2B

B2B Bilingual agents Outbound sales B2C

Ecommerce , CX and the ‘New Normal’ – BPO / Outsourcing Companies Support Brands

Anexa BPO

SEPTEMBER 5, 2021

And as the world continues to emerge from the debilitating effects of COVID-19, one thing is abundantly clear: the siloed environments of sales, marketing, opps (other people’s platforms) and IT are over. By 2027, it’s projected that social commerce will account for $604 billion in sales. Purpose: Companies need to stand for something.

outsourcing

outsourcing Bilingual agents Customer centricity Outbound sales

Domestic Call Center Outsourcing: Pros and Cons

Global Response

APRIL 27, 2023

For example, onshore call centers frequently have fewer multilingual agents, which can make it difficult for you to scale your operations (and your customer service) globally, or even serve a multilingual US consumer base. Ready to perfect your CX?

outsourcing

outsourcing Call Center Bilingual agents Marketing

Why Some Businesses Prefer In-House Customer Service Over Call Centers

Global Response

JULY 23, 2023

Want your sales team to gather customer feedback from your customer service team? If you don’t need many agents—or perhaps don’t need even full-time customer support right now—in-house customer service can be more cost-effective. Deeper integration with other areas of your business. Ready to perfect your CX?

Call Center

Call Center outsourcing Customer Service Bilingual agents

Multilingual Support: Expanding Reach with Retail Call Center Services

Global Response

NOVEMBER 14, 2023

For example, if you’re looking for Spanish and French service, as well as English, a smartshoring team might consist of agents in the US, Mexico and Tunisia to provide all the language support you need, while still giving you a unified and cost-effective team. Ready to perfect your CX?

Call Center

Call Center Bilingual agents outsourcing Telemarketing

How To Pick The Right Call Center Provider

Global Response

SEPTEMBER 11, 2023

Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. Ideally, your call center partner should provide access to experts and experience you don’t have in-house, whether that’s bilingual agents, experienced CX leadership or something else.

Call Center

Call Center outsourcing Telemarketing Bilingual agents

BPO Call Centers: 8 Features To Look For

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

Call Center

Call Center outsourcing Bilingual agents Multichannel

9 Benefits of Cloud-Based Call Center Solutions

Global Response

JULY 17, 2023

Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. Consider, for example, if some of your team is located in Florida or Puerto Rico, and a massive hurricane hits, sending your service down and halting your call center operations.

call center solutions

call center solutions Call Center Bilingual agents Contact Center

6 Reasons to Avoid Hiring a Call Center (and How to Overcome Them)

Global Response

JULY 23, 2023

Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. With an outsourced call center, bilingual agents are common. Want to see how our call center teams can help supercharge your customer service efforts and meet your goals?

Call Center

Call Center outsourcing Bilingual agents Service level

Tunisia Call Centers: Are They Right for Your Organization?

Global Response

JUNE 20, 2023

Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. Ready to perfect your CX? LET’S CONNECT Check out some of the main comparisons between Tunisia and other popular call center destinations: How do Tunisian Call Centers Compare?

Call Center

Call Center outsourcing Bilingual agents Education

Customer Contact Central

Benefits of Outsourcing Your Call Center Services

5 Reasons You Should Outsource Your Call Center to Mexico

Trending Sources

Customer Success Drives Business Success

The New Player in Town – eB2B Platforms

The Next Normal: The Only Constant is Change Itself

B2B Has Its Own CX Challenges

Ecommerce , CX and the ‘New Normal’ – BPO / Outsourcing Companies Support Brands

Domestic Call Center Outsourcing: Pros and Cons

Why Some Businesses Prefer In-House Customer Service Over Call Centers

Multilingual Support: Expanding Reach with Retail Call Center Services

How To Pick The Right Call Center Provider

BPO Call Centers: 8 Features To Look For

9 Benefits of Cloud-Based Call Center Solutions

6 Reasons to Avoid Hiring a Call Center (and How to Overcome Them)

Tunisia Call Centers: Are They Right for Your Organization?

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