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This can include things like telemarketing, surveying, appointment setting, customer service, technical support or other areas of service. They’re a great choice for companies who need to do telemarketing, surveying, or market research. If you’re unfamiliar, here’s a quick breakdown: Call centers. Contact centers.
Smartshoring unites agents from a variety of locations—both onshore, nearshore and offshore—into a single team to enable you to make use of the time zones and linguistic capabilities that you and your customers need.
In these cases, an in-house customer service team makes sense, though it can be helpful to outsource some of the less technical aspects of customer service, such as telemarketing, lead generation or order taking, in order to free up time for internal teams. Businesses with specific privacy or security concerns.
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