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Remove Bilingual agents Remove call center professionals Related Topics
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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

OCTOBER 4, 2023

The same is true for first call resolution and average handle times. Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. The most recent census reports that 21.4%

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Customer Support Bilingual agents outsourcing Contact Center 124
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