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9 Benefits of Cloud-Based Call Center Solutions

Global Response

Considering switching to a cloud-based call center solution? Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. Surely, that can’t be secure?

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Onshore, offshore, nearshore call centers

Global Response

Of course, an in-house call center model keeps your call center literally within your own team. But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center.

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6 Reasons to Avoid Hiring a Call Center (and How to Overcome Them)

Global Response

Look for outsourcing partners who emphasize brand training and integration as a key element of their partnership with you. For example, at Global Response, our goal is not just to provide you with customer service agents, but to provide you with brand specialists who integrate seamlessly into your brand.

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Tunisia Call Centers: Are They Right for Your Organization?

Global Response

With innovation and technological support from both cultural and governmental influences, it’s created a strong sense of agency, innovation and development for call center solutions. Consider that the Tunisian workforce offers educated, multilingual workers who are well-trained in providing quality customer service.