Bilingual agents Call Center Wait times 
Global Response
JULY 17, 2023
Considering switching to a cloud-based call center solution? Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. Here’s how.
IdeasUnlimited
APRIL 21, 2022
According to research , 75% of customers say that they were “highly annoyed” when they couldn’t get someone in a reasonable amount of time. Customers always loathe long wait times. Transfers can be done quicker in live chat as opposed to call centers, but the issue can still exist.
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