Outsource Consultants

MARCH 18, 2025

These case studies show that, when executed thoughtfully, outsourcing can boost service performance while controlling costs. This ensures even small businesses can deliver a global-class experience.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

Call Center 62

Call Center outsourcing Bilingual agents Multichannel 62

Global Response

SEPTEMBER 11, 2023

When a call center provider has demonstrated expertise, this is usually evidenced by: certifications such as HIPAA and PCI compliance positive testimonials and reviews from other clients case studies demonstrating positive results clear experience within certain industries a sustainable and long-standing business (e.g.

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62

Global Response

JULY 23, 2023

Case Studies: Companies That Overcame Their Fears and Thrived At Global Response, we work with clients who have high-profile brands and a strong image and customer experience. With an outsourced call center, bilingual agents are common. So how do you find a call center that will benefit your business?

Call Center 62

Call Center outsourcing Bilingual agents Service level 62