Outsource Consultants

MARCH 18, 2025

These key features help companies identify call center services that not only meet their current needs but also position them for future success in an ever-evolving customer service landscape. These case studies show that, when executed thoughtfully, outsourcing can boost service performance while controlling costs.

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Call Center outsourcing First call resolution Average Handle Time 67

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

Call Center 62

Call Center outsourcing Bilingual agents Multichannel 62

Global Response

JULY 23, 2023

Case Studies: Companies That Overcame Their Fears and Thrived At Global Response, we work with clients who have high-profile brands and a strong image and customer experience. Want to see how our call center teams can help supercharge your customer service efforts and meet your goals?

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Call Center outsourcing Bilingual agents Service level 62

Global Response

SEPTEMBER 11, 2023

Inbound call centers focus specifically on inbound calls, and may not have the capacity or technology to manage outbound calling to customers. Inbound call centers are a great solution for overflow or after-hours customer support. Outbound call centers. Global Response has been operating call centers for 40+ years!)

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62