Outsource Consultants

MARCH 18, 2025

In essence, outsourcing allowed the company to scale support capacity quickly without sacrificing quality , and even improve service metrics by dedicating internal experts to the most critical tasks. These case studies show that, when executed thoughtfully, outsourcing can boost service performance while controlling costs.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Global Response

SEPTEMBER 11, 2023

When a call center provider has demonstrated expertise, this is usually evidenced by: certifications such as HIPAA and PCI compliance positive testimonials and reviews from other clients case studies demonstrating positive results clear experience within certain industries a sustainable and long-standing business (e.g.

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

Call Center 62

Call Center outsourcing Bilingual agents Multichannel 62

Global Response

JULY 23, 2023

In many people’s minds, a call center conjures up images—or memories—of speaking to a hardly-understandable agent working long hours in another country, providing the bare minimum service or worse, unequipped to really offer much service at all. In most cases, probably not. With an outsourced call center, bilingual agents are common.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62