BlueOcean

OCTOBER 4, 2023

We have a deep local talent pool from which to hire bilingual agents, and we’re obsessed with strategic partnership. The most recent census reports that 21.4% of Canadians speak French as a first language. You’ll want to ask about labor markets, hiring timelines, retention stats and more.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Balto

JULY 21, 2022

Most contact centers route Spanish-speaking customers to a handful of bilingual agents (i.e., Those agents face the same challenges as any agent without Balto: they don’t have proper guidance on calls to win deals and provide positive customer experiences while staying compliant. Founded in 2017 and based in St.

Contact Center 52

Contact Center Bilingual agents Coaching Sales 52

Global Response

JULY 23, 2023

For example, at Global Response, our goal is not just to provide you with customer service agents, but to provide you with brand specialists who integrate seamlessly into your brand. Our world-class employees receive the best-in-class training and coaching so they can eat, sleep, and breathe your brand.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62