Outsource Consultants

MARCH 18, 2025

At Outsource Consultants, we’ve seen firsthand how crucial it is to understand the key factors that drive this decision. Outsource Consultants offers specialized assistance in navigating the call center landscape. Call center outsourcing is valuable for retail, e-commerce, healthcare, financial services, and tech companies.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Outsource Consultants

MARCH 20, 2025

At Outsource Consultants, we work with hundreds of U.S. Mexican call centers focus on cultural training to help agents navigate these nuances effectively. Many centers (including those recommended by Outsource Consultants) offer immersive cultural programs that expose agents to American media, customs, and colloquialisms.

Customer retention 67

Customer retention outsourcing Call Center Bilingual agents 67

Global Response

FEBRUARY 13, 2022

For countries like Canada and Puerto Rico, English is one of the official languages, so there will be a deeper level of native understanding of English, while still offering the benefit of bilingual agents to provide support in Spanish or French as well. Companies will need to take extra precautions to safeguard customer data.

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62

TeleDirect

APRIL 4, 2025

Enhancing Patient Experience with After-Hours Medical Support Enhancing Patient Experience with After-Hours Medical Support is a critical focus for todays healthcare providers. We’ll also address common questions in our FAQ section to help healthcare providers make informed decisions about implementing after-hours support.

Bilingual agents 62

Bilingual agents Healthcare Consulting Consulting 62