BlueOcean

OCTOBER 4, 2023

We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. We have a deep local talent pool from which to hire bilingual agents, and we’re obsessed with strategic partnership.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Outsource Consultants

MARCH 18, 2025

Domestic brands are increasingly exploring call center outsourcing both nearshore and offshore as a cost-effective alternative to managing customer experience (CX) in-house. At the same time, rapid advances in AI are transforming how contact centers operate, enabling smarter automation and data-driven insights.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Balto

JULY 21, 2022

Louis, MO — Balto, the #1 real-time guidance platform for contact centers with over 140 million guided conversations worldwide, announced today that its flagship product, Real-Time Guidance , is now available in Spanish — making it first in the market to offer conversation excellence at scale to U.S. Founded in 2017 and based in St.

Bilingual agents 52

Bilingual agents Contact Center Coaching Sales 52

Balto

SEPTEMBER 29, 2022

Offering bilingual support is a step in the right direction for today’s contact centers. trillion in global buying power and one that contact centers can’t afford to ignore. However, except for handling more calls, contact centers’ unique expansion opportunities aren’t always apparent.

Contact Center 52

Contact Center Bilingual agents First call resolution Call flow 52

Outsource Consultants

SEPTEMBER 11, 2018

We have seen a demand for nearshore contact center outsourcing locations. contact center rates. There are multiple contact centers located in Guatemala City, which is a prime location that has a workforce of over 3 million people with over 70% of the population under the age of 30. residents.

outsourcing 52

outsourcing Contact Center Bilingual agents Outbound sales 52

Outsource Consultants

OCTOBER 2, 2018

As demand for nearshore contact centers increases, we’ve been helping more and more businesses find the right partner – with remarkable results. Contact centers in Mexico offer a unique benefit that most other nearshore locations can’t: proximity to the USA. provider costs by up to 50%.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52

Ansafone

JULY 12, 2022

A Contact Center can help e-commerce businesses maximize engagement. Bilingual agents help to reach even further distances by closing the gaps in communication. There’s no better way to build a loyal network of happy shoppers than by utilizing e-commerce Customer Service with a trusted Contact Center.

Bilingual agents 62

Bilingual agents Customer Service Contact Center outsourcing 62