Bilingual agents Contact Center Customer retention 
Outsource Consultants
MARCH 18, 2025
Domestic brands are increasingly exploring call center outsourcing both nearshore and offshore as a cost-effective alternative to managing customer experience (CX) in-house. At the same time, rapid advances in AI are transforming how contact centers operate, enabling smarter automation and data-driven insights.
BlueOcean
OCTOBER 4, 2023
We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. The most recent census reports that 21.4% of Canadians speak French as a first language. It’s our thing. So, of course, we’re biased.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Ansafone
JULY 12, 2022
In order for customers to feel valued, they need to receive affirmative services that create exceptional experiences. A Contact Center can help e-commerce businesses maximize engagement. By outsourcing e-commerce customer service to professionals, a business can reach further and make greater impressions. Product Upsells.
Global Response
NOVEMBER 14, 2023
If your English service is exceptional, but your French service is not, you’ll be creating an inconsistent brand experience—leading to lower customer trust and retention—but you’ll also be reducing the ROI on your multilingual investment in the first place, since those customers will view your brand as unhelpful.
Global Response
JUNE 20, 2023
As Tunisian call centers are used to working with European and American businesses, data privacy and security regulations often align with US or European standards. What kind of services can Tunisia-based call centers provide? Of course, it depends on the call center.
Expert insights. Personalized for you.
67 
Let's personalize your content