BlueOcean

OCTOBER 4, 2023

So, of course, we’re biased. We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. There are, of course, pros and cons to this option. The most recent census reports that 21.4%

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Outsource Consultants

MARCH 20, 2025

One trend is clear: Mexico is emerging as a retention powerhouse (without saying the word “powerhouse,” of course). Between its bilingual talent, cultural compatibility, and smart pricing, Mexico call centers are becoming the go-to solution for brands serious about keeping customers closeand competitors at bay.

Customer retention 67

Customer retention outsourcing Call Center Bilingual agents 67

Global Response

NOVEMBER 14, 2023

42% of consumers say they never purchase products and services when they can’t access them in their own language Of course, customers are more satisfied when they get service in their own language. The Challenges of Multilingual Customer Support Of course, multilingual customer support isn’t without its own challenges.

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62

Global Response

APRIL 27, 2023

Cons of Domestic Call Center Outsourcing Of course, outsourcing domestically isn’t a magic bullet, and it’s not the right option for everyone. However, per-agent costs are higher for onshoring compared to nearshore or offshore outsourcing. There are some clear downsides to domestic call center outsourcing as well: Higher labor costs.

outsourcing 62

outsourcing Call Center Bilingual agents Marketing 62

Anexa BPO

SEPTEMBER 5, 2021

Over the course of eighteen months, consumers have fundamentally changed. Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents who recognize the importance of the 2021 ‘customer experience’ and specialize in delivering just that.

outsourcing 40

outsourcing Bilingual agents Customer centricity Outbound sales 40

Global Response

JULY 17, 2023

Improved Agent Productivity Aside from all of the above, cloud-based call center interfaces and software are generally easier to use, come with more productivity features and improve agent efficiency and workflows as a result.

call center solutions 62

call center solutions Call Center Bilingual agents Contact Center 62

Global Response

FEBRUARY 13, 2022

Of course, an in-house call center model keeps your call center literally within your own team. while also hiring customer call agents who are located in your country. Of course, as with any call center model, there are various pros and cons. Of course, you’ll need to be prepared for the challenges of a remote workforce.

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62