BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? So, of course, we’re biased. There are, of course, pros and cons to this option.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

NOVEMBER 14, 2023

Not only do these customers have to navigate their questions and concerns, but they generally have to do it in a second or third language, rather than their own native tongue, resulting in higher miscommunications, lower customer satisfaction, more customer abandonment and so on. Multilingual customer support.

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62

Global Response

FEBRUARY 13, 2022

Of course, an in-house call center model keeps your call center literally within your own team. But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center.

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

Call Center 62

Call Center outsourcing Bilingual agents Multichannel 62

Global Response

JUNE 20, 2023

For international companies, these languages are a must for customer support. Tunisia has a strong ICT infrastructure, providing consistent and reliable support for international businesses. Challenges and Mitigation Strategies Of course, every outsourcing location has challenges that must be accounted for.

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Global Response

SEPTEMBER 11, 2023

Inbound call centers focus specifically on inbound calls, and may not have the capacity or technology to manage outbound calling to customers. Inbound call centers are a great solution for overflow or after-hours customer support. Outbound call centers. Global Response has been operating call centers for 40+ years!)

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62