BlueOcean

OCTOBER 4, 2023

So, of course, we’re biased. We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. There are, of course, pros and cons to this option. The most recent census reports that 21.4%

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

APRIL 27, 2023

Do you really need to keep business onshore or just wondering if domestic outsourcing is the best solution for your company? Is paying a premium for domestic onshoring worth it, or should you outsource to a lower-priced team offshore? Greater control over the outsourcing process. Reduced language and cultural barriers.

outsourcing 62

outsourcing Call Center Bilingual agents Marketing 62

Outsource Consultants

MARCH 20, 2025

At Outsource Consultants, we work with hundreds of U.S. One trend is clear: Mexico is emerging as a retention powerhouse (without saying the word “powerhouse,” of course). Their strategic advantages stem from a unique combination of factors that set them apart in the global outsourcing landscape.

Customer retention 67

Customer retention outsourcing Call Center Bilingual agents 67

Anexa BPO

SEPTEMBER 5, 2021

Over the course of eighteen months, consumers have fundamentally changed. In the interest of identifying, and capitalizing on these massive changes and 2021 ecommerce trends, there has never been a better time for brands and companies to include BPO (outsourcing) as part of their business model. Give us a call today.

outsourcing 40

outsourcing Bilingual agents Customer centricity Outbound sales 40

Global Response

JUNE 20, 2023

In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing. Outsourcing to Tunisia offers a balance of both affordability and quality. What challenges should you be aware of when outsourcing to Tunisia?

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Global Response

FEBRUARY 13, 2022

Of course, an in-house call center model keeps your call center literally within your own team. But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center. What is onshore?

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62

Global Response

NOVEMBER 14, 2023

One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers. While this is obviously essential, what about your customers who don’t speak English as a first language themselves?

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62