BlueOcean

OCTOBER 4, 2023

So, of course, we’re biased. We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. There are, of course, pros and cons to this option. The most recent census reports that 21.4%

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

Call Center 62

Call Center outsourcing Bilingual agents Multichannel 62

Global Response

FEBRUARY 13, 2022

Of course, an in-house call center model keeps your call center literally within your own team. A virtual (or homeshore) call center allows you to be extremely cost-efficient (i.e., while also hiring customer call agents who are located in your country. Of course, as with any call center model, there are various pros and cons.

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62