Outsource Consultants

MARCH 20, 2025

At Outsource Consultants, we work with hundreds of U.S. Their strategic advantages stem from a unique combination of factors that set them apart in the global outsourcing landscape. A Deloitte report shows that companies outsourcing to Mexico experienced a 25% increase in customer satisfaction scores while reducing costs.

Customer retention 67

Customer retention outsourcing Call Center Bilingual agents 67

Global Response

JULY 23, 2023

How to Fix It: Thankfully, there’s a fairly simple fix to this problem: consider working with onshoring or nearshoring teams rather than outsourcing to distant, offshore teams. While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Global Response

NOVEMBER 14, 2023

One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers. Can multilingual support be integrated with existing CRM systems?

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62

Global Response

APRIL 17, 2023

Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. This is why many companies with seasonal demand turn to BPO outsourcing to manage their call centers.

Call Center 62

Call Center outsourcing Bilingual agents Multichannel 62

Global Response

JULY 17, 2023

They’re also easy to use, easy to set up, integrate seamlessly with other technology and provide a better experience—for both your agents, your team and your customers. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time.

call center solutions 62

call center solutions Call Center Bilingual agents Contact Center 62

TeleDirect

APRIL 4, 2025

Partner with a Medical Call Center Outsourcing to a specialized medical call center like TeleDirect ensures that your patients speak with trained professionals around the clock. Bilingual agents for multilingual support HIPAA-compliant infrastructure 24/7 availability Secure call routing and messaging 2.

Bilingual agents 62

Bilingual agents Healthcare Consulting Consulting 62