Anexa BPO

FEBRUARY 23, 2023

Customer success agents pick up where sales agents leave off and have the single most influence on the customer journey. They are communicators, listeners, problem solvers, and educators, and ultimately take responsibility for – that’s right – ‘customer success’.

Bilingual agents 52

Bilingual agents Customer centricity industry standards Metrics 52

Anexa BPO

MAY 16, 2022

There is some good news: in research of nearly 50 GBS organizations, more than 90% report that they had successfully scaled up the remote-delivery model with no loss of productivity or harm to the customer experience. Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents.

Bilingual agents 52

Bilingual agents Outbound sales outsourcing Morale 52

Anexa BPO

SEPTEMBER 13, 2022

Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents who recognize the importance of customer experience in 2022 and specialize in delivering just that. Contact Anexa today to see how we can support all of your customer-centric activities.

Bilingual agents 52

Bilingual agents Outbound sales outsourcing B2C 52

Anexa BPO

FEBRUARY 17, 2023

In today’s competitive business world, customer experience (CX) has become a critical component of any successful business strategy. In the B2B space, CX is just as important as it is in the B2C space, and failure to provide a positive CX can result in lost business, negative word-of-mouth, and a damaged reputation.

B2B 52

B2B Bilingual agents Outbound sales B2C 52

Anexa BPO

SEPTEMBER 5, 2021

Ecommerce took centre stage, and those drastic innovations, along with the need for businesses to duplicate in-person shopping experiences as part of their customer experience, have created a new normal in consumerism. Understanding your customer is key to your growth. CX: Star this one!

outsourcing 40

outsourcing Bilingual agents Customer centricity Outbound sales 40