Bilingual agents, Customer centricity and Metrics

Customer Success Drives Business Success

Anexa BPO

FEBRUARY 23, 2023

Customer success agents pick up where sales agents leave off and have the single most influence on the customer journey. They are communicators, listeners, problem solvers, and educators, and ultimately take responsibility for – that’s right – ‘customer success’.

Bilingual agents

Bilingual agents Customer centricity industry standards Metrics

B2B Has Its Own CX Challenges

Anexa BPO

FEBRUARY 17, 2023

Using operational and financial metrics that are already familiar tools to these upper-level leaders can support your position, and prove your points. Data and metrics that are pulled from surveys simply won’t fit in this context and won’t provide ongoing analysis and feedback requirements. We were made for that.

B2B

B2B Bilingual agents Outbound sales B2C

Customer Contact Central

Customer Success Drives Business Success

B2B Has Its Own CX Challenges

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