Outsource Consultants

MARCH 18, 2025

Domestic brands are increasingly exploring call center outsourcing both nearshore and offshore as a cost-effective alternative to managing customer experience (CX) in-house. Measuring ROI in Call Center Outsourcing Determining the return on investment (ROI) for call center outsourcing extends beyond simple cost calculations.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

BlueOcean

OCTOBER 4, 2023

of Canadians speak French as a first language. The impact of bilingual support on the customer experience cannot be understated. The Impact of Bilingual Support on the Customer Experience When a bilingual solution is offered to the customer, companies quickly find that quality scores increase accordingly.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Balto

SEPTEMBER 29, 2022

Consider the following: Spanish is the second most spoken language in the world Hispanics are known for being brand loyal Providing first-rate service in Spanish translates to positive CX (customer experience) Immediately and better accommodating the Spanish-speaking market is a massive opportunity for businesses to get a one-up on competitors.

Contact Center 52

Contact Center Bilingual agents First call resolution Call flow 52

Outsource Consultants

MARCH 20, 2025

Mexican call centers lead this trend, implementing sophisticated omnichannel solutions that allow customers to switch between channels without losing context or having to repeat information. Leveraging Technology for Enhanced Customer Experience Mexican call centers utilize cutting-edge technology to enhance customer experiences.

Customer retention 67

Customer retention outsourcing Call Center Bilingual agents 67