Outsource Consultants

MARCH 18, 2025

These key features help companies identify call center services that not only meet their current needs but also position them for future success in an ever-evolving customer service landscape. Key metrics to consider include customer retention rates, average handle time, and first call resolution rates.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Certified Languages International

DECEMBER 22, 2023

Monolingual banking that only caters to English speakers results in poor customer experiences, lost opportunities, and decreased satisfaction for large segments of the population with limited English proficiency (LEP). Expanded customer reach by appealing to diverse communities. What multilingual services help customer experience?

Banking 52

Banking Customer Experience Bilingual agents Customer retention 52

Global Response

NOVEMBER 14, 2023

Not only do these customers have to navigate their questions and concerns, but they generally have to do it in a second or third language, rather than their own native tongue, resulting in higher miscommunications, lower customer satisfaction, more customer abandonment and so on. Multilingual customer support.

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62

Certified Languages International

DECEMBER 22, 2023

Monolingual banking that only caters to English speakers results in poor customer experiences, lost opportunities, and decreased satisfaction for large segments of the population with limited English proficiency (LEP). Expanded customer reach by appealing to diverse communities. What multilingual services help customer experience?

Banking 40

Banking Customer Experience Bilingual agents Customer retention 40

Global Response

JULY 23, 2023

We also implemented state-of-the-art technology that helped drive innovation and improvement to service levels and customer experience, helping Lacoste expand their services , increase online conversions and customer retention and lower their overall costs. With an outsourced call center, bilingual agents are common.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

JUNE 20, 2023

For international companies, these languages are a must for customer support. Tunisia has a strong ICT infrastructure, providing consistent and reliable support for international businesses. As such, Tunisian call centers often offer multilingual services which are perfect for serving—or expanding into—European audiences.

Call Center 62

Call Center outsourcing Bilingual agents Education 62