Outsource Consultants

MARCH 18, 2025

Domestic brands are increasingly exploring call center outsourcing both nearshore and offshore as a cost-effective alternative to managing customer experience (CX) in-house. At Outsource Consultants, we’ve seen firsthand how crucial it is to understand the key factors that drive this decision.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Outsource Consultants

MARCH 20, 2025

Customer loyalty isn’t just a metricit’s a long-term growth strategy. And right now, Mexico is redefining how businesses retain customers at scale. At Outsource Consultants, we work with hundreds of U.S. companies exploring nearshore call center partnerships. based centers, without compromising on service quality.

Customer retention 67

Customer retention outsourcing Call Center Bilingual agents 67

BlueOcean

OCTOBER 4, 2023

We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. Blue Ocean Offers Sophisticated Bilingual Customer Care We’re not shy about the fact that we’re really good at what we do.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Ansafone

JULY 12, 2022

Additionally, happy customers tend to purchase more products. By outsourcing e-commerce customer service to professionals, a business can reach further and make greater impressions. There are three main drivers that influence purchase decisions: Customer Retention. Customer Satisfaction. It’s a win, win!

Bilingual agents 62

Bilingual agents Customer Service Contact Center outsourcing 62

Global Response

JULY 23, 2023

How to Fix It: Thankfully, there’s a fairly simple fix to this problem: consider working with onshoring or nearshoring teams rather than outsourcing to distant, offshore teams. While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Global Response

JUNE 20, 2023

In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing. Consider that the Tunisian workforce offers educated, multilingual workers who are well-trained in providing quality customer service.

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Global Response

NOVEMBER 14, 2023

One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers.

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62