Outsource Consultants

MARCH 18, 2025

Key metrics to consider include customer retention rates, average handle time, and first call resolution rates. Providing 24/7 support via outsourcing can cost half (or less) of what an in-house operation would , yet it yields major boosts in customer satisfaction and loyalty by meeting customers expectations for instant service.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Global Response

JULY 23, 2023

While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US. As a result, language barriers decrease or are eliminated altogether, aiding in communication and improving service levels and customer experiences.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Global Response

JUNE 20, 2023

After clearing the backlog quickly and efficiently, we were able to help ASICS continue to scale—from 20 Global Response agents, to 30 and then to 40—while expanding their customer service channels, preventing backlogs, meeting customer demands and improving service levels.

Call Center 62

Call Center outsourcing Bilingual agents Education 62