BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? ICMI data shows that 66% of agents get frustrated when faced with language barriers.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

IdeasUnlimited

JULY 4, 2022

For other types of businesses, the loss of customers can be even more damaging. In this article, we ask a simple question: why is multilingual support so essential? Importance of Multilingual Customer Support. This poses a challenge since you need to assemble a team of bilingual and multilingual agents.

Customer Support 98

Customer Support Bilingual agents Entertainment Call Center 98

Outsource Consultants

MARCH 18, 2025

Domestic brands are increasingly exploring call center outsourcing both nearshore and offshore as a cost-effective alternative to managing customer experience (CX) in-house. At the same time, rapid advances in AI are transforming how contact centers operate, enabling smarter automation and data-driven insights.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Outsource Consultants

OCTOBER 3, 2024

Here’s a breakdown of the key benefits: Enhanced Customer Satisfaction: Bilingual Agents: Guatemalan call centers employ a significant number of bilingual agents, ensuring that your customers receive exceptional service in their preferred language.

Call Center 67

Call Center Bilingual agents outsourcing Government 67

IdeasUnlimited

APRIL 21, 2022

It’s tempting to use live chat to extract customer data, but wasting their time can make you lose a customer for good. You don’t need to speak to a customer with too much formality. Consequently, some customers will expect online chat support to be available in their own language.

Customer Experience 94

Customer Experience Bilingual agents B2C Scripts 94

Global Response

NOVEMBER 14, 2023

Not only do these customers have to navigate their questions and concerns, but they generally have to do it in a second or third language, rather than their own native tongue, resulting in higher miscommunications, lower customer satisfaction, more customer abandonment and so on. Multilingual customer support.

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62

Certified Languages International

DECEMBER 22, 2023

Benefits of Offering Multilingual Support There are many benefits for banks to offer multilingual customer support and services. Some key advantages include: Increased trust and loyalty from customers who feel respected through preferred language support. Expanded customer reach by appealing to diverse communities.

Banking 52

Banking Customer Experience Bilingual agents Customer retention 52