Bilingual agents Customer Support Marketing 
BlueOcean
OCTOBER 4, 2023
When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? You’ll want to ask about labor markets, hiring timelines, retention stats and more.
IdeasUnlimited
JULY 4, 2022
For other types of businesses, the loss of customers can be even more damaging. In this article, we ask a simple question: why is multilingual support so essential? Importance of Multilingual Customer Support. This poses a challenge since you need to assemble a team of bilingual and multilingual agents.
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Outsource Consultants
MARCH 18, 2025
This article dives into key market trends (including cost benefits and regional considerations), real-world success stories of outsourcing, the impact of AI-driven disruptions in call centers, and how to balance automation with human agents for superior customer interactions.
Outsource Consultants
NOVEMBER 17, 2023
Geo-redundancy can enhance customer support, reduce costs, and support business expansion into new markets. When a disaster, unrest, or crisis plays havoc with call center operations, companies can keep essential customer support functions running from unaffected regions.
Balto
JULY 21, 2022
Louis, MO — Balto, the #1 real-time guidance platform for contact centers with over 140 million guided conversations worldwide, announced today that its flagship product, Real-Time Guidance , is now available in Spanish — making it first in the market to offer conversation excellence at scale to U.S.
Outsource Consultants
OCTOBER 3, 2024
This translates to a supportive environment for your call center to flourish. Strategic Location & Time Zone: Guatemala’s location and time zone alignment with major North and South American markets offer distinct advantages. 24/7 Availability: Round-the-clock customer support will be a key differentiator.
Global Response
NOVEMBER 14, 2023
Not only do these customers have to navigate their questions and concerns, but they generally have to do it in a second or third language, rather than their own native tongue, resulting in higher miscommunications, lower customer satisfaction, more customer abandonment and so on. Multilingual customer support.
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