Bilingual agents Customer Support Service level 
Global Response
JULY 23, 2023
While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US. As a result, language barriers decrease or are eliminated altogether, aiding in communication and improving service levels and customer experiences.
Global Response
JULY 23, 2023
Some of the most common examples of in-house customer service that really works include: Startups and Small Businesses. If you don’t need many agents—or perhaps don’t need even full-time customer support right now—in-house customer service can be more cost-effective. Round-the-clock customer support.
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Global Response
SEPTEMBER 11, 2023
Inbound call centers focus specifically on inbound calls, and may not have the capacity or technology to manage outbound calling to customers. Inbound call centers are a great solution for overflow or after-hours customer support. For example: How much and how fast is your call volume and customer base growing?
Global Response
APRIL 17, 2023
Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.
Global Response
JUNE 20, 2023
As such, Tunisian call centers often offer multilingual services which are perfect for serving—or expanding into—European audiences. For international companies, these languages are a must for customer support. Tunisia has a strong ICT infrastructure, providing consistent and reliable support for international businesses.
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