Outsource Consultants

MARCH 18, 2025

At the same time, rapid advances in AI are transforming how contact centers operate, enabling smarter automation and data-driven insights. The convergence of these trends presents a powerful opportunity: businesses can optimize CX on a limited budget by leveraging outsourced service providers augmented with AI innovations.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Global Response

JULY 23, 2023

While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US. As a result, language barriers decrease or are eliminated altogether, aiding in communication and improving service levels and customer experiences.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Global Response

JULY 23, 2023

Customer service is more important than ever—all the data backs this up. Outsourcing can provide great privacy and security for both internal and customer data, and in some cases even improve upon in-house models. Organizations needing to improve customer service metrics. Companies looking for multilingual support.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Global Response

SEPTEMBER 11, 2023

Scalability and Flexibility One of the key benefits of working with a call center provider or outsourcing your customer service is the increased scalability and flexibility you gain. An outsourced provider can scale much faster than is possible in-house, which can improve your cost-effectiveness, productivity, and service levels.

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62

Global Response

APRIL 17, 2023

Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. How will you measure success and improvement for our customer service?

Call Center 62

Call Center outsourcing Bilingual agents Multichannel 62

Global Response

JUNE 20, 2023

After clearing the backlog quickly and efficiently, we were able to help ASICS continue to scale—from 20 Global Response agents, to 30 and then to 40—while expanding their customer service channels, preventing backlogs, meeting customer demands and improving service levels.

Call Center 62

Call Center outsourcing Bilingual agents Education 62