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Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

Outsource Consultants

Honduran contact centers offer top-tier technological advantages including robust and custom data tracking systems, training systems, and live chat support software. We work with many high performing contact centers that are committed to providing scholarships and training for agents to further strengthen their bilingual speaking abilities.

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Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

Outsource Consultants

The Spanish language in Chile is formal and spoken with a neutral accent, which means the bilingual agents can provide excellent customer service in both Spanish and English. Data entry. Telemarketing. Chile is one of the safest countries in Latin America with a stable economy and government. Compliance verification.

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How To Pick The Right Call Center Provider

Global Response

This can include things like telemarketing, surveying, appointment setting, customer service, technical support or other areas of service. They’re a great choice for companies who need to do telemarketing, surveying, or market research. 2) Neglecting data security and compliance. Contact centers.

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5 Outbound Call Center Pricing Variables

Quality Contact Solutions

However, it’s a prevalent scenario for people to jump to price first when considering outbound telemarketing. If a calling campaign consists of nothing more than a text script and not any data collection, a call center can program and launch in their sleep. Literally, the first question is generally “what is the cost?”

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Multilingual Support: Expanding Reach with Retail Call Center Services

Global Response

The Business Benefits of Multilingual Support The data doesn’t lie: multilingual support doesn’t just enhance customer satisfaction and loyalty, it creates it. According to recent data, about 68 million people —that’s 1 in 5 US homes —speak a language other than English.

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Why Some Businesses Prefer In-House Customer Service Over Call Centers

Global Response

Customer service is more important than ever—all the data backs this up. In these cases, an in-house customer service team makes sense, though it can be helpful to outsource some of the less technical aspects of customer service, such as telemarketing, lead generation or order taking, in order to free up time for internal teams.