Outsource Consultants

MARCH 18, 2025

This article dives into key market trends (including cost benefits and regional considerations), real-world success stories of outsourcing, the impact of AI-driven disruptions in call centers, and how to balance automation with human agents for superior customer interactions. What Makes a Call Center Service Effective?

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Call Center outsourcing First call resolution Average Handle Time 67

Global Response

SEPTEMBER 11, 2023

Ideally, your call center partner should provide access to experts and experience you don’t have in-house, whether that’s bilingual agents, experienced CX leadership or something else. The post How To Pick The Right Call Center Provider appeared first on Global Response.

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Call Center outsourcing Telemarketing Bilingual agents 62

Global Response

JULY 23, 2023

Agents may not speak English fluently, or may have a strong accent that makes communication difficult and misunderstandings frequent. How to Fix It: Thankfully, there’s a fairly simple fix to this problem: consider working with onshoring or nearshoring teams rather than outsourcing to distant, offshore teams. Sounds obvious?

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Call Center outsourcing Bilingual agents Service level 62

Global Response

JUNE 13, 2023

It may be for your company, but we’ll show you how to decide. Here’s five reasons why you might want to outsource your call center to Mexico (and, at the end—how to know Mexico is the right call center location for you). And while you can certainly find bilingual agents in other locations, there may be other challenges.

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outsourcing Call Center Bilingual agents Education 62

Anexa BPO

MAY 16, 2022

That number is five times higher than pre-pandemic levels, and suggests a dramatic new model that requires a new approach from a human resources standpoint: how to instill self-starting behaviors, boost morale and productivity and design workflow that results in seamless operations?

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Bilingual agents Outbound sales outsourcing Morale 52

Anexa BPO

MARCH 24, 2023

How to achieve this? We have a twenty-year, award-winning background as customer service specialists and our talented agents are trained to apply the most current principles in the customer experience / service field, when representing your business. Reach out today to learn more about our specialized customer service teams.

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Technology Bilingual agents outsourcing Education 52

Certified Languages International

AUGUST 10, 2021

Maybe your bilingual agents are enough. Download our guide on how to leverage your language service provider to enhance your customer experience in the contact center. Source: Yan Krukov from Pexels. Maybe you don’t think you need telephone interpretation services for your call center. Still need more convincing?

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