Outsource Consultants

SEPTEMBER 11, 2018

There are over 10 universities in Tegucigalpa, which provides highly skilled, college-educated contact center agents who are bilingual (English and Spanish) with neutral accents. El Salvador has deep bilingual agent (English and Spanish) capacity. We can help!

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outsourcing Contact Center Bilingual agents Outbound sales 52

Outsource Consultants

NOVEMBER 17, 2023

Many outsourcing destinations employ skilled, bilingual agents. A Stepping Stone to Global Success Geo-redundancy in outsourcing can help companies expand their presence in different markets, especially those seeking to establish a global footprint. Netflix exemplifies how geo-redundancy can drive growth, with the majority of its 8.3

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outsourcing Bilingual agents Education Call Center 67

Global Response

JUNE 13, 2023

Currently, around 42 million US residents speak Spanish, which means you could be missing out on—or under-serving—a large population of your audience if you don’t offer bilingual services. And while you can certainly find bilingual agents in other locations, there may be other challenges. Ready to perfect your CX?

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outsourcing Call Center Bilingual agents Education 62

Anexa BPO

FEBRUARY 23, 2023

Net Promoter Score (NPS) This industry standard metric is used to analyze and drive customer loyalty. We have a twenty-year, award-winning background as customer service specialists, and our talented agents are trained to apply the most current principles in the customer experience and customer success field when representing your business.

Bilingual agents 52

Bilingual agents Customer centricity industry standards Metrics 52

Anexa BPO

MAY 16, 2022

Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents. It might be time to ask yourself how a BPO / outsourcing company like Anexa can impact your company’s ability to meet the future? Our specialists are trained to represent YOUR brand in an authentic, results-driven way.

Bilingual agents 52

Bilingual agents Outbound sales outsourcing Morale 52

Balto

SEPTEMBER 29, 2022

Reviewing the most significant challenges to focusing on the Spanish-speaking market, you can see a pattern emerge — and your bilingual agents are the common thread. If all roads lead to your agents, the solution is to position them for success. It can get any interaction back on track, regardless of the industry.

Contact Center 52

Contact Center Bilingual agents First call resolution Call flow 52

Anexa BPO

SEPTEMBER 13, 2022

Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents who recognize the importance of customer experience in 2022 and specialize in delivering just that. Our specialists are trained to represent YOUR brand in an authentic, results-driven way.

Bilingual agents 52

Bilingual agents Outbound sales outsourcing B2C 52

Outsource Consultants

OCTOBER 2, 2018

Chilean contact centers use exemplary training methods that utilize real-world call center simulation techniques, certifying every agent during the training process. These vendors have experience with a variety of industries, including: Automotive. Communications. Consumer goods. Credit card services. E-commerce and retail. Technology.

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outsourcing Contact Center Bilingual agents Automotive 52

Anexa BPO

FEBRUARY 17, 2023

It’s clear that in all industries and business models, the common thread of CX is impacting all. Anexa is a customer service veteran, with an exceptionally skilled workforce of bilingual agents who recognize the importance of the 2023 ‘customer experience’ and specialize in delivering just that.

B2B 52

B2B Bilingual agents Outbound sales B2C 52

Certified Languages International

DECEMBER 22, 2023

Here are key factors to look for: Industry experience : Seek vendors with proven experience handling financial and banking content. They understand industry terminology and nuances. Language breadth : Look for vendors that cover an extensive range of languages. We never collect or store financial information from your LEP customers.

Banking 52

Banking Customer Experience Bilingual agents Customer retention 52

Global Response

APRIL 27, 2023

When it comes to outsourcing, there’s plenty of myths floating around—we’re here with 40+ years of experience in the customer service industry to help you sort out the facts. Industry regulations and funding. Finally, consider what industry or funding requirements specific to your business may limit your outsourcing options.

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outsourcing Call Center Bilingual agents Marketing 62

Anexa BPO

SEPTEMBER 5, 2021

Across ALL sectors and industries, consumer sales and brand loyalty increasingly rely on insights delivered through a robust, omnichannel presence. Without that important follow-up and same attention to care, businesses will have fewer customers to care for moving forward. Omnichannel: The rules of engagement have changed, and data is king.

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outsourcing Bilingual agents Customer centricity Outbound sales 40

Global Response

JULY 23, 2023

Highly specialized or technical industries. This is most often the case with highly specialized or technical industries, where in-house experts would be able to provide more specialized support through deep knowledge of the product or industry. Companies looking for multilingual support.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Certified Languages International

DECEMBER 22, 2023

Here are key factors to look for: Industry experience : Seek vendors with proven experience handling financial and banking content. They understand industry terminology and nuances. Language breadth : Look for vendors that cover an extensive range of languages. We never collect or store financial information from your LEP customers.

Banking 40

Banking Customer Experience Bilingual agents Customer retention 40

Global Response

SEPTEMBER 11, 2023

When a call center provider has demonstrated expertise, this is usually evidenced by: certifications such as HIPAA and PCI compliance positive testimonials and reviews from other clients case studies demonstrating positive results clear experience within certain industries a sustainable and long-standing business (e.g.

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Call Center outsourcing Telemarketing Bilingual agents 62

Quality Contact Solutions

DECEMBER 31, 1969

This could include real-time data transfer, API integrations, use and setup of multiple client systems, and the varying degree of security requirements needed given the program’s industry’s nature, and more. If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality.

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Call Center Telemarketing Bilingual agents outsourcing 40

Global Response

JULY 17, 2023

Cloud-based call centers are also well-versed in industry standards and regulations, committed to keeping a compliant and secure business for themselves as well as their clients. When all data is stored on internal, on-premise servers, the risks are larger, and therefore, potential breeches, downtime or system errors have larger consequences.

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call center solutions Call Center Bilingual agents Contact Center 62

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

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Call Center outsourcing Bilingual agents Multichannel 62

Global Response

JUNE 20, 2023

If you’re managing your own call center, you’ll have to measure, analyze and report on all of this yourself.

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Call Center outsourcing Bilingual agents Education 62