Outsource Consultants

MARCH 18, 2025

Domestic brands are increasingly exploring call center outsourcing both nearshore and offshore as a cost-effective alternative to managing customer experience (CX) in-house. At Outsource Consultants, we’ve seen firsthand how crucial it is to understand the key factors that drive this decision.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Outsource Consultants

OCTOBER 3, 2024

Beyond its cultural significance, Guatemala is emerging as a compelling destination for outsourcing. Here’s why this Central American nation is rapidly becoming a preferred destination for businesses: Cost-effectiveness: Guatemala boasts competitive labor costs compared to other outsourcing hubs.

Call Center 67

Call Center Bilingual agents outsourcing Government 67

Anexa BPO

FEBRUARY 23, 2023

Net Promoter Score (NPS) This industry standard metric is used to analyze and drive customer loyalty. Ultimately, however, any customer-centric initiatives can be strengthened by partnering with a trusted customer service outsourcing company like Anexa. Would these customers recommend us to their friends and family?

Bilingual agents 52

Bilingual agents Customer centricity industry standards Metrics 52

Global Response

JULY 17, 2023

Cloud-based call centers are also well-versed in industry standards and regulations, committed to keeping a compliant and secure business for themselves as well as their clients. Ready to see how cloud-based solutions can help your team thrive?

call center solutions 62

call center solutions Call Center Bilingual agents Contact Center 62