Outsource Consultants

MARCH 18, 2025

CSAT surveys typically ask customers to rate their experience on a scale (often from 1 to 5). Regular NPS surveys and analysis help identify promoters, passives, and detractors, allowing for targeted improvements in service delivery. 90% of Americans use customer service as a deciding factor when choosing to do business with a company.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Anexa BPO

FEBRUARY 23, 2023

Net Promoter Score (NPS) This industry standard metric is used to analyze and drive customer loyalty. Sometimes this metric is literally acquired via a survey, giving the customer an option to grade the experience from 1 to 5. It answers questions like: Is my customer satisfied with my products and/or services?

Bilingual agents 52

Bilingual agents Customer centricity industry standards Metrics 52

Outsource Consultants

OCTOBER 3, 2024

Here’s a breakdown of the key benefits: Enhanced Customer Satisfaction: Bilingual Agents: Guatemalan call centers employ a significant number of bilingual agents, ensuring that your customers receive exceptional service in their preferred language. Debt Collection: Collecting overdue payments from customers.

Call Center 67

Call Center Bilingual agents outsourcing Government 67