Bilingual agents industry standards Surveys 
Anexa BPO
FEBRUARY 23, 2023
Net Promoter Score (NPS) This industry standard metric is used to analyze and drive customer loyalty. Sometimes this metric is literally acquired via a survey, giving the customer an option to grade the experience from 1 to 5. It answers questions like: Is my customer satisfied with my products and/or services?
Outsource Consultants
OCTOBER 3, 2024
Here’s a breakdown of the key benefits: Enhanced Customer Satisfaction: Bilingual Agents: Guatemalan call centers employ a significant number of bilingual agents, ensuring that your customers receive exceptional service in their preferred language. Debt Collection: Collecting overdue payments from customers.
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