Outsource Consultants

MARCH 18, 2025

Agent Expertise and Continuous Training The backbone of any successful call center is its team of experienced and well-trained agents. Ongoing training programs keep agents updated on product knowledge, customer service techniques, and the latest industry trends.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Outsource Consultants

OCTOBER 3, 2024

This translates to significant savings on operational expenses, allowing you to invest more in your customer service infrastructure and employee training. Bilingual Workforce: A significant advantage of Guatemala is its highly bilingual workforce.

Call Center 67

Call Center Bilingual agents outsourcing Government 67

Anexa BPO

FEBRUARY 23, 2023

Net Promoter Score (NPS) This industry standard metric is used to analyze and drive customer loyalty. Factor in that we have one of the largest pools of bilingual agents in North America, and joining forces with Anexa could be a win for your business and your VIP – the customer.

Bilingual agents 52

Bilingual agents Customer centricity industry standards Metrics 52

Global Response

JULY 17, 2023

Cloud-based call centers are also well-versed in industry standards and regulations, committed to keeping a compliant and secure business for themselves as well as their clients. On the flip side, cloud-based call centers feature regular software updates, feature enhancements, updated technology, innovation and more.

call center solutions 62

call center solutions Call Center Bilingual agents Contact Center 62