Outsource Consultants

OCTOBER 3, 2024

Beyond its cultural significance, Guatemala is emerging as a compelling destination for outsourcing. Here’s why this Central American nation is rapidly becoming a preferred destination for businesses: Cost-effectiveness: Guatemala boasts competitive labor costs compared to other outsourcing hubs.

Call Center 67

Call Center Bilingual agents outsourcing Government 67

Outsource Consultants

OCTOBER 2, 2018

Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years. This allows contact centers to be more selective as they evaluate and hire prospective agents. These vendors have experience with a variety of industries, including: Automotive.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52

Ansafone

JULY 12, 2022

This industry is wide-reaching and constantly growing. By outsourcing e-commerce customer service to professionals, a business can reach further and make greater impressions. Since this industry is so saturated, it’s important to make sure the business stands out while also creating a positive reputation. It’s a win, win!

Bilingual agents 62

Bilingual agents Customer Service Contact Center outsourcing 62

Anexa BPO

SEPTEMBER 5, 2021

In the interest of identifying, and capitalizing on these massive changes and 2021 ecommerce trends, there has never been a better time for brands and companies to include BPO (outsourcing) as part of their business model. So how can a BPO / outsourcing company like Anexa impact your company’s ability to harness this potential?

outsourcing 40

outsourcing Bilingual agents Customer centricity Outbound sales 40

Global Response

JULY 23, 2023

In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. We have decades of experience managing outsourced call center teams, so we’ve talked to a lot of companies—both those who decided to outsource and those who didn’t.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Anexa BPO

SEPTEMBER 13, 2022

So how can BPO outsourcing companies like Anexa impact your brand’s ability to harness the critical opportunities that lead to sustainable growth? If you’re focusing on the challenges involved with the integration of eB2B processes, consider the role that Anexa can play as an outsourcing partner. Sustainable growth is at hand.

Bilingual agents 52

Bilingual agents Outbound sales outsourcing B2C 52

Anexa BPO

MAY 16, 2022

It might be time to ask yourself how a BPO / outsourcing company like Anexa can impact your company’s ability to meet the future? Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents.

Bilingual agents 52

Bilingual agents Outbound sales outsourcing Morale 52

Anexa BPO

FEBRUARY 23, 2023

Net Promoter Score (NPS) This industry standard metric is used to analyze and drive customer loyalty. Ultimately, however, any customer-centric initiatives can be strengthened by partnering with a trusted customer service outsourcing company like Anexa. Would these customers recommend us to their friends and family?

Bilingual agents 52

Bilingual agents Customer centricity industry standards Metrics 52

Global Response

JUNE 20, 2023

In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing. Outsourcing to Tunisia offers a balance of both affordability and quality. What challenges should you be aware of when outsourcing to Tunisia?

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Global Response

SEPTEMBER 11, 2023

The good and bad news is when it comes to outsourcing your call center , there’s a lot of options. Scalability and Flexibility One of the key benefits of working with a call center provider or outsourcing your customer service is the increased scalability and flexibility you gain. How does this provider measure quality?

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62

Anexa BPO

FEBRUARY 17, 2023

It’s clear that in all industries and business models, the common thread of CX is impacting all. BPO outsourcing companies like award-winning Anexa can impact your company’s ability to harness this potential.

B2B 52

B2B Bilingual agents Outbound sales B2C 52

Global Response

APRIL 17, 2023

Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. This is why many companies with seasonal demand turn to BPO outsourcing to manage their call centers.

Call Center 62

Call Center outsourcing Bilingual agents Multichannel 62

Quality Contact Solutions

DECEMBER 31, 1969

It’s much more difficult to justify a price break if the campaign is overly small, and many outsourced call centers will require a minimum of hours or FTE’s to agree to take on the work altogether. If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality.

Call Center 40

Call Center Telemarketing Bilingual agents outsourcing 40

Global Response

JULY 17, 2023

Cloud-based call centers are also well-versed in industry standards and regulations, committed to keeping a compliant and secure business for themselves as well as their clients. When all data is stored on internal, on-premise servers, the risks are larger, and therefore, potential breeches, downtime or system errors have larger consequences.

call center solutions 62

call center solutions Call Center Bilingual agents Contact Center 62