Global Response

JULY 23, 2023

In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. We have decades of experience managing outsourced call center teams, so we’ve talked to a lot of companies—both those who decided to outsource and those who didn’t.

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Ansafone

JULY 12, 2022

This industry is wide-reaching and constantly growing. By outsourcing e-commerce customer service to professionals, a business can reach further and make greater impressions. Since this industry is so saturated, it’s important to make sure the business stands out while also creating a positive reputation. It’s a win, win!

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Anexa BPO

SEPTEMBER 13, 2022

So how can BPO outsourcing companies like Anexa impact your brand’s ability to harness the critical opportunities that lead to sustainable growth? If you’re focusing on the challenges involved with the integration of eB2B processes, consider the role that Anexa can play as an outsourcing partner. Sustainable growth is at hand.

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Anexa BPO

MAY 16, 2022

It might be time to ask yourself how a BPO / outsourcing company like Anexa can impact your company’s ability to meet the future? Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents.

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Anexa BPO

FEBRUARY 23, 2023

Net Promoter Score (NPS) This industry standard metric is used to analyze and drive customer loyalty. Ultimately, however, any customer-centric initiatives can be strengthened by partnering with a trusted customer service outsourcing company like Anexa. Would these customers recommend us to their friends and family?

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Global Response

SEPTEMBER 11, 2023

The good and bad news is when it comes to outsourcing your call center , there’s a lot of options. Scalability and Flexibility One of the key benefits of working with a call center provider or outsourcing your customer service is the increased scalability and flexibility you gain. How does this provider measure quality?

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Global Response

JUNE 20, 2023

In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing. Outsourcing to Tunisia offers a balance of both affordability and quality. What challenges should you be aware of when outsourcing to Tunisia?

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Anexa BPO

FEBRUARY 17, 2023

It’s clear that in all industries and business models, the common thread of CX is impacting all. BPO outsourcing companies like award-winning Anexa can impact your company’s ability to harness this potential.

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Quality Contact Solutions

DECEMBER 31, 1969

It’s much more difficult to justify a price break if the campaign is overly small, and many outsourced call centers will require a minimum of hours or FTE’s to agree to take on the work altogether. If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality.

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Global Response

JULY 17, 2023

Cloud-based call centers are also well-versed in industry standards and regulations, committed to keeping a compliant and secure business for themselves as well as their clients. When all data is stored on internal, on-premise servers, the risks are larger, and therefore, potential breeches, downtime or system errors have larger consequences.

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BlueOcean

OCTOBER 4, 2023

We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. Compliance: In regulated industries, it helps you meet language access requirements, reducing legal risks. It’s our thing.

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Outsource Consultants

SEPTEMBER 11, 2018

We have seen a demand for nearshore contact center outsourcing locations. There are over 10 universities in Tegucigalpa, which provides highly skilled, college-educated contact center agents who are bilingual (English and Spanish) with neutral accents. El Salvador has deep bilingual agent (English and Spanish) capacity.

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Global Response

APRIL 17, 2023

Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. This is why many companies with seasonal demand turn to BPO outsourcing to manage their call centers.

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