Bilingual agents Interactive Voice Response Multichannel 
Global Response
JULY 17, 2023
Consider, for example, if some of your team is located in Florida or Puerto Rico, and a massive hurricane hits, sending your service down and halting your call center operations.
Global Response
APRIL 17, 2023
Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.
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