Outsource Consultants

OCTOBER 2, 2018

Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years. This allows contact centers to be more selective as they evaluate and hire prospective agents. Perhaps the most appealing factor is a lower cost delivery model, frequently beating U.S.

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outsourcing Contact Center Bilingual agents Automotive 52

Outsource Consultants

OCTOBER 3, 2024

Beyond its cultural significance, Guatemala is emerging as a compelling destination for outsourcing. Here’s why this Central American nation is rapidly becoming a preferred destination for businesses: Cost-effectiveness: Guatemala boasts competitive labor costs compared to other outsourcing hubs.

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Call Center Bilingual agents outsourcing Government 67

Outsource Consultants

APRIL 6, 2025

Companies can create a centralized hub for customer service operations, serving both markets effectively. Bilingual Workforce: Fluency in English and Spanish One of El Salvador’s strongest assets is its bilingual talent pool. However, like any outsourcing destination, El Salvador faces its own set of challenges.

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Call Center Government outsourcing Telecommunications 67

Anexa BPO

SEPTEMBER 5, 2021

And as the world continues to emerge from the debilitating effects of COVID-19, one thing is abundantly clear: the siloed environments of sales, marketing, opps (other people’s platforms) and IT are over. Outsourcing your critically important customer-centric processes to a company that specializes in customer-centric service is a no-brainer.

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outsourcing Bilingual agents Customer centricity Outbound sales 40

Ansafone

JULY 12, 2022

All the while, the ability to reach a national and global market becomes possible. By outsourcing e-commerce customer service to professionals, a business can reach further and make greater impressions. Bilingual agents help to reach even further distances by closing the gaps in communication. It’s a win, win!

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Bilingual agents Customer Service Contact Center outsourcing 62

Global Response

JULY 23, 2023

In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. Maybe not.

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Call Center outsourcing Customer Service Bilingual agents 62

Anexa BPO

SEPTEMBER 13, 2022

With a market share of $2.8 So how can BPO outsourcing companies like Anexa impact your brand’s ability to harness the critical opportunities that lead to sustainable growth? If you’re focusing on the challenges involved with the integration of eB2B processes, consider the role that Anexa can play as an outsourcing partner.

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Bilingual agents Outbound sales outsourcing B2C 52

Anexa BPO

MAY 16, 2022

It might be time to ask yourself how a BPO / outsourcing company like Anexa can impact your company’s ability to meet the future? Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents. And e-commerce? We were made for that. Give us a call today.

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Bilingual agents Outbound sales outsourcing Morale 52

Global Response

JUNE 20, 2023

In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing. Outsourcing to Tunisia offers a balance of both affordability and quality. What challenges should you be aware of when outsourcing to Tunisia?

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Call Center outsourcing Bilingual agents Education 62

Global Response

NOVEMBER 14, 2023

One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers. The larger an audience you can market to, the larger your personal audience can grow.

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Call Center Bilingual agents outsourcing Telemarketing 62

Global Response

SEPTEMBER 11, 2023

They’re a great choice for companies who need to do telemarketing, surveying, or market research. The good and bad news is when it comes to outsourcing your call center , there’s a lot of options. So don’t hire a call center provider—or any outsourcing partner—without doing the same.

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Call Center outsourcing Telemarketing Bilingual agents 62

Global Response

FEBRUARY 13, 2022

But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center. An onshore call center is an outsourced call center that is still located within the same country as the business it’s servicing.

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Call Center outsourcing virtual call center Bilingual agents 62

Global Response

APRIL 17, 2023

Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. This is why many companies with seasonal demand turn to BPO outsourcing to manage their call centers.

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Call Center outsourcing Bilingual agents Multichannel 62

Global Response

JULY 17, 2023

Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. Most cloud-based software is based—at least in part—on being innovative or “new” and needs to continue to improve, innovate and upgrade features in order to maintain that market share.

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call center solutions Call Center Bilingual agents Contact Center 62

Quality Contact Solutions

DECEMBER 31, 1969

It’s much more difficult to justify a price break if the campaign is overly small, and many outsourced call centers will require a minimum of hours or FTE’s to agree to take on the work altogether. If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality.

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