BlueOcean

OCTOBER 4, 2023

Compliance: In regulated industries, it helps you meet language access requirements, reducing legal risks. The quality of non-English interactions with virtual agents in a conversational manner in their primary language improves with machine learning. The most recent census reports that 21.4%

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

Call Center 62

Call Center outsourcing Bilingual agents Multichannel 62

Global Response

FEBRUARY 13, 2022

Will an offshore call center solution be the best fit for meeting your goals on your current budget? Your call center management, whether in-house or outsourced, should be experienced with remote work best practices and be able to train virtual agents on them.

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62