Bilingual agents, Metrics and Virtual Agent

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Bilingual agents

Metrics

Virtual Agent

Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

OCTOBER 4, 2023

Customer saves are a key metric, and we outperformed the previous partner, with nearly ten years’ experience under their belt, right out of the gate, realizing a nearly 5% increase in retention during our first quarter in production. The value of that improved metric plays a big role in the client’s bottom line.

Customer Support

Customer Support Bilingual agents outsourcing Contact Center

BPO Call Centers: 8 Features To Look For

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

Call Center

Call Center outsourcing Bilingual agents Multichannel

Customer Contact Central

Bilingual Customer Support: Where Live Agents and AI Coincide

BPO Call Centers: 8 Features To Look For

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