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Our Chilean partners are PCI certified and provide multichannel capabilities that include traditional phone-based call center services, live chat support, email services, SMS, and social media customer service. Chile is one of the safest countries in Latin America with a stable economy and government.
Consider, for example, if some of your team is located in Florida or Puerto Rico, and a massive hurricane hits, sending your service down and halting your call center operations.
Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.
The Global Response call center in Tunisia offers: contact center solutions customer service help desk support multilingual customer support multichannel / omnichannel solutions and more! Of course, it depends on the call center. What is the scalability potential for operations in Tunisia?
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