Global Response

JULY 23, 2023

In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. We have decades of experience managing outsourced call center teams, so we’ve talked to a lot of companies—both those who decided to outsource and those who didn’t.

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Anexa BPO

SEPTEMBER 13, 2022

This might include partnering with (or acquiring) local distributors, treating CPGs (Consumer Packaged Goods) as partners rather than suppliers, and rolling out additional products beyond consumer goods – for example, financial products and services, or the sale of digital goods such as phones. Sustainable growth is at hand. And e-commerce?

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Anexa BPO

MAY 16, 2022

It might be time to ask yourself how a BPO / outsourcing company like Anexa can impact your company’s ability to meet the future? Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents. And e-commerce? We were made for that.

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Anexa BPO

FEBRUARY 23, 2023

Customer success agents pick up where sales agents leave off and have the single most influence on the customer journey. Customer success targets the post-sale relationship and is the cornerstone of a customer-centric organization. Let’s look at some of the success-specific metrics that help measure true customer success.

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Global Response

JULY 23, 2023

How to Fix It: Thankfully, there’s a fairly simple fix to this problem: consider working with onshoring or nearshoring teams rather than outsourcing to distant, offshore teams. While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US.

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Global Response

SEPTEMBER 11, 2023

The good and bad news is when it comes to outsourcing your call center , there’s a lot of options. Scalability and Flexibility One of the key benefits of working with a call center provider or outsourcing your customer service is the increased scalability and flexibility you gain. sales / conversions). Ready to perfect your CX?

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Global Response

JUNE 20, 2023

In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing. Outsourcing to Tunisia offers a balance of both affordability and quality. What challenges should you be aware of when outsourcing to Tunisia?

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Anexa BPO

FEBRUARY 17, 2023

BPO outsourcing companies like award-winning Anexa can impact your company’s ability to harness this potential. Anexa is a customer service veteran, with an exceptionally skilled workforce of bilingual agents who recognize the importance of the 2023 ‘customer experience’ and specialize in delivering just that. And eCommerce?

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Global Response

NOVEMBER 14, 2023

One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers. While this is obviously essential, what about your customers who don’t speak English as a first language themselves?

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Global Response

APRIL 17, 2023

Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. This is why many companies with seasonal demand turn to BPO outsourcing to manage their call centers.

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Quality Contact Solutions

DECEMBER 31, 1969

It’s much more difficult to justify a price break if the campaign is overly small, and many outsourced call centers will require a minimum of hours or FTE’s to agree to take on the work altogether. As a result, you don’t need a highly skilled agent. Higher-skilled agents cost more than lower-skilled agents.

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Global Response

JULY 17, 2023

Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. They’re also easy to use, easy to set up, integrate seamlessly with other technology and provide a better experience—for both your agents, your team and your customers. Ready to perfect your CX?

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