Bilingual agents outsourcing Strategy 
Outsource Consultants
MARCH 18, 2025
Domestic brands are increasingly exploring call center outsourcing both nearshore and offshore as a cost-effective alternative to managing customer experience (CX) in-house. At Outsource Consultants, we’ve seen firsthand how crucial it is to understand the key factors that drive this decision.
Outsource Consultants
NOVEMBER 17, 2023
Rather, by outsourcing to multiple locations in different regions, companies have access to a larger pool of potential employees to draw from when looking to fill open positions. By outsourcing to multiple regions, companies can access these specialized skills while outsourcing more general inquiries to lower-cost options.
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BlueOcean
OCTOBER 4, 2023
We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. The quality of non-English interactions with virtual agents in a conversational manner in their primary language improves with machine learning.
Outsource Consultants
MARCH 20, 2025
Customer loyalty isn’t just a metricit’s a long-term growth strategy. At Outsource Consultants, we work with hundreds of U.S. Their strategic advantages stem from a unique combination of factors that set them apart in the global outsourcing landscape. This cultural education helps agents relate better to U.S.
Outsource Consultants
OCTOBER 2, 2018
Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years. This allows contact centers to be more selective as they evaluate and hire prospective agents. Chile is one of the safest countries in Latin America with a stable economy and government.
Anexa BPO
SEPTEMBER 5, 2021
In the interest of identifying, and capitalizing on these massive changes and 2021 ecommerce trends, there has never been a better time for brands and companies to include BPO (outsourcing) as part of their business model. So how can a BPO / outsourcing company like Anexa impact your company’s ability to harness this potential?
Global Response
JULY 23, 2023
In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. We have decades of experience managing outsourced call center teams, so we’ve talked to a lot of companies—both those who decided to outsource and those who didn’t.
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