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Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years. This allows contact centers to be more selective as they evaluate and hire prospective agents. Technicalsupport and helpdesk. Appointment setting and reservations. Telemarketing.
Beyond its cultural significance, Guatemala is emerging as a compelling destination for outsourcing. Here’s why this Central American nation is rapidly becoming a preferred destination for businesses: Cost-effectiveness: Guatemala boasts competitive labor costs compared to other outsourcing hubs.
Traditional call centers offer support for inbound or outbound customer communications via voice calls. This can include things like telemarketing, surveying, appointment setting, customer service, technicalsupport or other areas of service. So don’t hire a call center provider—or any outsourcing partner—without doing the same.
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