Outsource Consultants

OCTOBER 2, 2018

Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years. It can help optimize performance and provide initial and ongoing training for the agents. This allows contact centers to be more selective as they evaluate and hire prospective agents.

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outsourcing Contact Center Bilingual agents Automotive 52

Outsource Consultants

OCTOBER 3, 2024

Beyond its cultural significance, Guatemala is emerging as a compelling destination for outsourcing. Here’s why this Central American nation is rapidly becoming a preferred destination for businesses: Cost-effectiveness: Guatemala boasts competitive labor costs compared to other outsourcing hubs.

Call Center 67

Call Center Bilingual agents outsourcing Government 67

Anexa BPO

OCTOBER 15, 2021

At the end of the day, the debate around the priority of customer service vs. customer experience is a non-starter if you partner with a trusted customer service outsourcing company like Anexa. Why an Outsourcing Company Is the Best Way first appeared on Anexa BPO. The post ‘Customer Experience’ or ‘Customer Service’?

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outsourcing Bilingual agents Customer Experience Customer Service 52

Outsource Consultants

APRIL 6, 2025

Agents navigate cultural nuances and communication styles with ease, which often results in higher customer satisfaction rates. In terms of cost-effectiveness, El Salvador offers competitive labor rates compared to many other outsourcing destinations. Agent + AI Synergy AI is no longer optional in 2025its a baseline.

Call Center 67

Call Center Government outsourcing Telecommunications 67

Anexa BPO

OCTOBER 15, 2021

At the end of the day, the debate around the priority of customer service vs. customer experience is a non-starter if you partner with a trusted customer service outsourcing company like Anexa. Either Way, Customer Service Outsourcing Companies Are the Best Way first appeared on Anexa BPO.

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outsourcing Bilingual agents Customer Service Customer Experience 52

Outsource Consultants

MARCH 20, 2025

At Outsource Consultants, we work with hundreds of U.S. Their strategic advantages stem from a unique combination of factors that set them apart in the global outsourcing landscape. A Deloitte report shows that companies outsourcing to Mexico experienced a 25% increase in customer satisfaction scores while reducing costs.

Customer retention 67

Customer retention outsourcing Call Center Bilingual agents 67

Anexa BPO

SEPTEMBER 5, 2021

In the interest of identifying, and capitalizing on these massive changes and 2021 ecommerce trends, there has never been a better time for brands and companies to include BPO (outsourcing) as part of their business model. So how can a BPO / outsourcing company like Anexa impact your company’s ability to harness this potential?

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outsourcing Bilingual agents Customer centricity Outbound sales 40

Global Response

JULY 23, 2023

In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. We have decades of experience managing outsourced call center teams, so we’ve talked to a lot of companies—both those who decided to outsource and those who didn’t.

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Call Center outsourcing Customer Service Bilingual agents 62

Global Response

JULY 23, 2023

How to Fix It: Thankfully, there’s a fairly simple fix to this problem: consider working with onshoring or nearshoring teams rather than outsourcing to distant, offshore teams. While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Anexa BPO

SEPTEMBER 13, 2022

So how can BPO outsourcing companies like Anexa impact your brand’s ability to harness the critical opportunities that lead to sustainable growth? Our specialists are trained to represent YOUR brand in an authentic, results-driven way. Sustainable growth is at hand. And e-commerce? We were made for that.

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Bilingual agents Outbound sales outsourcing B2C 52

Anexa BPO

MAY 16, 2022

It might be time to ask yourself how a BPO / outsourcing company like Anexa can impact your company’s ability to meet the future? Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents.

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Bilingual agents Outbound sales outsourcing Morale 52

Global Response

SEPTEMBER 11, 2023

The good and bad news is when it comes to outsourcing your call center , there’s a lot of options. Scalability and Flexibility One of the key benefits of working with a call center provider or outsourcing your customer service is the increased scalability and flexibility you gain. 3) Ignoring the importance of training and quality.

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62

Anexa BPO

APRIL 7, 2023

As an alternate solution, many of today’s organizations are looking at partnering with a trusted customer service outsourcing company like Anexa. Factor in that we have one of the largest pools of bilingual agents in North America with ongoing CX training, and partnering with Anexa could be a win for your business and your VIP – the customer.

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Bilingual agents outsourcing Surveys Customer Service 52

Global Response

FEBRUARY 13, 2022

But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center. An onshore call center is an outsourced call center that is still located within the same country as the business it’s servicing.

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62

Global Response

JUNE 20, 2023

In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing. Consider that the Tunisian workforce offers educated, multilingual workers who are well-trained in providing quality customer service.

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Anexa BPO

MARCH 24, 2023

At the end of the day, the intricacies of customer service and customer experience can become a much simpler process by partnering with a trusted customer service outsourcing company like Anexa. Reach out today to learn more about our specialized customer service teams. The post Technology For the CX Win first appeared on Anexa BPO.

Technology 52

Technology Bilingual agents outsourcing Education 52

Anexa BPO

FEBRUARY 23, 2023

Ultimately, however, any customer-centric initiatives can be strengthened by partnering with a trusted customer service outsourcing company like Anexa. Factor in that we have one of the largest pools of bilingual agents in North America, and joining forces with Anexa could be a win for your business and your VIP – the customer.

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Bilingual agents Customer centricity industry standards Metrics 52

Global Response

NOVEMBER 14, 2023

One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers. While this is obviously essential, what about your customers who don’t speak English as a first language themselves?

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62

Anexa BPO

FEBRUARY 17, 2023

BPO outsourcing companies like award-winning Anexa can impact your company’s ability to harness this potential. Anexa is a customer service veteran, with an exceptionally skilled workforce of bilingual agents who recognize the importance of the 2023 ‘customer experience’ and specialize in delivering just that.

B2B 52

B2B Bilingual agents Outbound sales B2C 52

Global Response

APRIL 17, 2023

Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. This is why many companies with seasonal demand turn to BPO outsourcing to manage their call centers.

Call Center 62

Call Center outsourcing Bilingual agents Multichannel 62

Global Response

JULY 17, 2023

As the technology slowly becomes obsolete, it becomes harder and harder to make the required upgrades to keep up with consumer expectations, and harder to find the talent and expertise trained in legacy software to actually execute the required changes. Ready to see how cloud-based solutions can help your team thrive?

call center solutions 62

call center solutions Call Center Bilingual agents Contact Center 62

TeleDirect

APRIL 4, 2025

Partner with a Medical Call Center Outsourcing to a specialized medical call center like TeleDirect ensures that your patients speak with trained professionals around the clock. Bilingual agents for multilingual support HIPAA-compliant infrastructure 24/7 availability Secure call routing and messaging 2.

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Bilingual agents Healthcare Consulting Consulting 62