Bilingual agents, outsourcing and Upselling

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Bilingual agents

outsourcing

Upselling

Building a Loyal Network of Happy Shoppers with E-Commerce Customer Service

Ansafone

JULY 12, 2022

By outsourcing e-commerce customer service to professionals, a business can reach further and make greater impressions. Product Upsells. Bilingual agents help to reach even further distances by closing the gaps in communication. Additionally, happy customers tend to purchase more products. It’s a win, win!

Bilingual agents

Bilingual agents Customer Service Contact Center outsourcing

6 Reasons to Avoid Hiring a Call Center (and How to Overcome Them)

Global Response

JULY 23, 2023

How to Fix It: Thankfully, there’s a fairly simple fix to this problem: consider working with onshoring or nearshoring teams rather than outsourcing to distant, offshore teams. While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US.

Call Center

Call Center outsourcing Bilingual agents Service level

Customer Contact Central

Building a Loyal Network of Happy Shoppers with E-Commerce Customer Service

6 Reasons to Avoid Hiring a Call Center (and How to Overcome Them)

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