BlueOcean

OCTOBER 4, 2023

We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. The quality of non-English interactions with virtual agents in a conversational manner in their primary language improves with machine learning.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

APRIL 17, 2023

Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. This is why many companies with seasonal demand turn to BPO outsourcing to manage their call centers.

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62

Global Response

FEBRUARY 13, 2022

But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center. An onshore call center is an outsourced call center that is still located within the same country as the business it’s servicing.

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62