Outsource Consultants
MARCH 18, 2025
The same goes for multilingual coverage rather than hiring a team of bilingual agents at home, you can tap vendors in regions where those language skills are abundant (for example, sending Spanish-language calls to a team in Latin America). This ensures even small businesses can deliver a global-class experience.
IdeasUnlimited
JULY 4, 2022
According to CSA Research, 74% of customers are willing to buy again if they receive after-sales support in their regional language. Emotions drive 95% of sales decisions. To get started, simply head over to our contact us page, or email us at sales@ideasunlimitedonline.com. Enhanced Communication.
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IdeasUnlimited
APRIL 21, 2022
Their satisfaction is arguably the most vital factor when it comes to maintaining a good sales performance since one bad experience can have profound effects on a business. Any shortcomings will only frustrate your customer which will ultimately cost a business potential revenue in sales.
Balto
JULY 21, 2022
Most contact centers route Spanish-speaking customers to a handful of bilingual agents (i.e., Press 2 for Spanish”) who are far too often ill-prepared for the breadth of sales, customer support, and compliance information they must manage for Spanish-triaged customers. Founded in 2017 and based in St.
Outsource Consultants
OCTOBER 3, 2024
Here’s a breakdown of the key benefits: Enhanced Customer Satisfaction: Bilingual Agents: Guatemalan call centers employ a significant number of bilingual agents, ensuring that your customers receive exceptional service in their preferred language. Sales: Generating leads, qualifying prospects, and closing sales.
Global Response
JUNE 13, 2023
And while you can certainly find bilingual agents in other locations, there may be other challenges. For example, US agents who are bilingual tend to command premium salaries, while offshore bilingual agents are likely bilingual in languages that aren’t as relevant in the US. Ready to perfect your CX?
Anexa BPO
FEBRUARY 23, 2023
Customer success agents pick up where sales agents leave off and have the single most influence on the customer journey. Customer success targets the post-sale relationship and is the cornerstone of a customer-centric organization. Let’s look at some of the success-specific metrics that help measure true customer success.
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