Outsource Consultants

MARCH 18, 2025

Agent Expertise and Continuous Training The backbone of any successful call center is its team of experienced and well-trained agents. Ongoing training programs keep agents updated on product knowledge, customer service techniques, and the latest industry trends.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Global Response

JULY 23, 2023

While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US. As a result, language barriers decrease or are eliminated altogether, aiding in communication and improving service levels and customer experiences.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Global Response

JULY 23, 2023

In a few cases, training an outsourced team can be highly-demanding and require significant time and resources. Staff recruitment, training and retention. This is a huge aspect of in-house customer service that requires significant time and additional resources. Highly specialized or technical industries. Scaling operations.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Global Response

SEPTEMBER 11, 2023

Scalability and Flexibility One of the key benefits of working with a call center provider or outsourcing your customer service is the increased scalability and flexibility you gain. An outsourced provider can scale much faster than is possible in-house, which can improve your cost-effectiveness, productivity, and service levels.

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62

Global Response

APRIL 17, 2023

However, nearshoring companies with agents housed in Mexico, Puerto Rico or Latin America, are more likely to have bilingual agents fluent in Spanish or French, which are much more common with a US audience. How much focus do they place on agent training and experience? Can they integrate with your tech stack?

Call Center 62

Call Center outsourcing Bilingual agents Multichannel 62

Global Response

JUNE 20, 2023

Consider that the Tunisian workforce offers educated, multilingual workers who are well-trained in providing quality customer service. Tunisia’s focus on education and strong universities develop workers who are well-versed in communications, technology, international business, customer service and other areas.

Call Center 62

Call Center outsourcing Bilingual agents Education 62